Precise legal counsel for business and property.

Tresillian Shaw & Goddard has been part of the fabric of South Wales legal life for more than a hundred years. The firm as it stands today draws on a depth of experience accumulated across generations of practice — experience that still informs every matter we take on.

From our offices at Pipehouse Wharf, we serve owner-managed businesses, landlords, investors and private clients across England & Wales and beyond. As a niche practice we take on fewer matters — and give each one more.

• Direct access

  You deal with the solicitor handling your matter, from first call to completion.

• Commercial realism

  Advice that weighs cost, risk and outcome — not just the letter of the law.

• Plain English

  Clear advice, transparent costs and no unnecessary jargon.

We are committed to providing a high-quality legal service. If something has gone wrong, we want to know — and to put it right. You are entitled to complain about any aspect of our service or our charges, and doing so will never prejudice your matter.

• Step 1 — Tell us

  Write to the Director responsible for your matter at our office (Ground Floor Offices, Riverside Centre, Pipehouse Wharf, Morfa Road, Swansea SA1 2EN) or by email to mail@tsglaw.co.uk. Please include your name, matter reference and a description of your concerns. We will acknowledge your complaint within three working days and investigate it fully, keeping you informed of progress.

• Step 2 — Our final response

  We aim to resolve complaints as quickly as possible and will send you a final response within eight weeks of receiving your complaint, explaining what we found, what we will do, and your right to escalate.

• Step 3 — Legal Ombudsman

  If you are not satisfied with our final response, or eight weeks have passed, you may be able to complain to the Legal Ombudsman — an independent, impartial scheme for complaints about legal services. Ordinarily you must refer your complaint within six months of our final response, and within one year of the act or omission complained of (or of when you realised there was cause for complaint). Contact the Legal Ombudsman at www.legalombudsman.org.uk, on 0300 555 0333, or by post to PO Box 6167, Slough SL1 0EH. Eligibility rules apply — see the Legal Ombudsman website for details.

• Concerns about our behaviour

  The Solicitors Regulation Authority deals with concerns about conduct — for example dishonesty, misappropriation of money, or unfair treatment. You can report a concern at www.sra.org.uk or on 0370 606 2555.

• Complaints about a bill

  You have the right to object to a bill and to apply for a court assessment of it under Part III of the Solicitors Act 1974.

Tresillian Shaw & Goddard Ltd (company number 14103401) is the controller of your personal data. This notice explains how we handle personal data collected through this website and in the course of providing legal services.

• What we collect

  Contact details and information about your legal matter that you send to us by email, telephone or in person, together with information we are required to obtain for regulatory purposes (for example identity checks).

• How we use it

  To provide legal services, to communicate with you about your matter, and to meet our professional and regulatory obligations, including those owed to the Solicitors Regulation Authority. We rely on legitimate interests, steps taken at your request before entering a contract, legal obligation and, where relevant, the establishment or defence of legal claims.

• Who we share it with

  Courts, tribunals, regulators, counsel, expert witnesses and professional service providers involved in your matter, where necessary. We never sell personal data.

• How long we keep it

  For as long as needed for your matter and thereafter for the retention periods required by law and by our professional obligations.

• Your rights

  You have the right to access, rectify, erase, restrict or object to the processing of your personal data, and the right to data portability, subject to our regulatory and legal obligations. To exercise these rights, contact us at mail@tsglaw.co.uk.

• Complaints to the ICO

  You have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection: ico.org.uk or 0303 123 1113.

• This website

  This site does not use analytics or advertising cookies. Typefaces are loaded from Google Fonts and animation libraries from jsDelivr; the SRA digital badge is provided by Yoshki Ltd — please see Yoshki’s own privacy policy for details of its processing.